Consultancy

A team of highly experienced consultants and Subject Matter Experts will help you to maximise your technology ROI, improve business efficiency and productivity through guiding your people, processes and technology towards the same desired outcomes.

Our consulting services will help you to solve complex technical and business challenges and deliver successful business outcomes.

• Provide strategies for following the long term direction of the network architecture and the prioritisation and management of the new business requirements on the networks.
• Provide technical expertise to plan and deliver network projects.
• Consult and assist customers in the design, migration and execution of customer connectivity to its users, partners, suppliers and Cloud Platforms.
• Assist customers in design, implementation and operational management of the Network elements.
• Design enterprise solutions across multiple platforms and applications.

Service Delivery

Uplinx Advanced Service has a long-standing and successful track record delivering multi-vendor platform solutions to corporate enterprises.

We employ best-practice, world-class service delivery and project management methodologies. Through these processes and the leveraging of our extensive experience and knowledge-base, we ensure that our customers always receive best practice solution implementations and support.

Our base framework for service delivery and operation is the six-stage Cisco PPDOO lifecycle methodology comprising stages of Prepare, Plan, Design, Implement, Operate and Optimize. This is a global, best-practise method for the design, delivery and ongoing operation of technology solutions.

For our managed project engagements we use tailored PRINCE2 (Projects in a Controlled Environment). PRINCE2 is a process-driven, globally-employed project management methodology. At its core is the concept of ‘management by stages’ with a well-defined business case of outcomes and objectives. Continued planning and monitoring is undertaken against the key performance targets of any project: time, cost, quality, scope, benefits and risks. The structured project management method of PRINCE2 provides a secure framework which we can apply, regardless of the project scale, type, organisation, geography or even culture.

Our method:

• Embodies the key technology lifecycle phases of preparation, planning, design and implementation.
• Ensures focus on the continuing viability of the project in relation to a business case.
• Involves senior management whenever necessary through stage reporting and checkpoint controls.
• Focuses on products, the deliverables, so as to clarify to all stakeholders what the project must deliver, why, when, how, by whom and for whom.
• Incorporates controls via defined risk management, configuration management, quality control and communication strategies
• Ensures the agreed and necessary work is progressing in a logical and correct sequence.

By combined use of both the PPDIOO with PRINCE2, we are able to ensure the provisioning of a most relevant and scalable solution, on time, on budget, to the required quality throughout the period of technology and/or project lifecycle.

Support

Vendor Maintenance

Having the technical expertise, knowledge, competencies and certifications across multi-vendor technologies enables UAS to provide vendor maintenance, whereby providing Level 1 and Level 2 support at a cost-saving benefit to our customers.

Outsourcing

Contracting out, or Outsourcing with UAS significantly de-risks the provision of complex solutions for customers. From the initial engagement through to project closure you can be assured that you are in safe reliable hands. Our team are experienced, having delivered considerable projects for customers nationally and internationally.

Our proven and repeatable methodology captures both the defined and inferred business and technical requirements. Generates agile and effective technical solutions. Produces a standards based project plan. Implements the solution with skill, care and dedication. Finally, through a rigorous testing methodology UAS is always confident that what is handed over not only meets but exceeds customer expectations.

Managed Services

UAS is has built our reputation around excellence. Our philosophy is simple when it comes to managed services and that is ‘treat a customer asset as though it were our own’. Our mission and vision is to ensure that we take full responsibility of everything we do. By taking on this ownership our people believe in ensuring that a managed services relationship is one of trust and focus.

We want our customers to trust us with their systems and know that we are highly focused on maintaining their systems at an agreed level of SLA. How we do this is through a commitment to having some of the best trained and dedicated staff in the IT industry combined with a significant investment in our; support, engineers and management team and monitoring tools which are second to none.

White Labelled Support

UAS’s immensely close relationships with some of the biggest names in the communications industry means that we are a chosen provider of support services on behalf of Cisco, Telstra, Enghouse to name a few.

You can take out multi-vendor support contracts safe in the knowledge that our technical staff are trained to some of the highest levels in the market. We are big enough to offer these services but dimensioned as a business to be agile and cost effective.

Help Desk

“Providing information and support to users and technicians to keep you working.”

Help is at the end of the phone, email or text message. Our Help Desk is here to answer everything from the most basic ‘how to’ through to the most complex system triage to diagnose a fault therefore providing a faster response and resolution timeframe. Our customers over the years have come to rely on the empathetic expertise provided by our staff who are experts in the systems integrated and sold by Uplinx Advanced Services.

Helpdesk Support teams based in Melbourne and Sydney providing Level 1, 2 and 3 Support Services, our expertise is in understanding complex environments across different technologies. So there’s no blame game between different vendor technologies our service model is to provide a single point of contact across for the multiple platforms.

Our dedicated team of support staff understand that when communicating with UAS support tickets are lodged and handled to completion and never left sitting in queues with endless escalations. Similar to our managed services philosophy, ownership of the issue is paramount.

Software

Advanced Reporting and Management Solutions

Uplinx Advanced Services specialises in delivering software solutions to enhance Cisco Unified IP Communication deployments.Our expertise and insight gained through years of consulting and delivering Cisco solutions across converged networks, security, UC and Contact Centre technologies enables us to create a unique product portfolio which ensures a company gets the best out of its Cisco Unified Communications investment.

Our professional consulting and engineering services deliver cost effective and quality assured solutions for Cisco UC. The team understand all aspects of Cisco’s UC platforms and provide experienced support to perform advanced integration tasks or customised solutions such as IP Phone XML services.

With a wealth of knowledge in software applications which interface with Cisco UC systems, our team can help an organisation integrate its internal systems with Cisco UC and/or our Uplinx applications. This could aid in the streamlining of workflows such as interfacing a helpdesk application to our Provisioning System for the automatic generation of telephony changes.

Our solutions are engineered to seamlessly enhance Cisco’s existing UC offerings ensuring our customers are getting the most from their deployments. All our solutions are off-the-shelf solutions meaning no customizations are required. This allows our customers to configure and support our solutions in house. Alternatively, we have a professional services team who can be engaged on a customer’s behalf.

Our software maintenance future proofs your investment as it entitles an organisation to all minor and major releases of core applications to ensure ongoing compatibility with new Cisco releases.

Our software product catalogue includes:

• Provisioning System for Cisco UC – Smart Console to setup Cisco end-users correctly, first time, every time
• Auto Provisioning – Automatically provision any Cisco end-user based on Microsoft Active Directory
• Remote Control for Cisco Phones – Control any Cisco phone from your desk. Tools include ITL erase and status, extension mobility, etc
• Report Tool for Cisco UC – Generate comprehensive reports for Cisco UC
• Phone Inventory Tool for Cisco CUCM – Generate instant reports on registered phones for asset and inventory management
• Enterprise Directory for Cisco UC – Provide a consolidated, feature-rich and customisable directory on your Cisco phones

Cloud

As a systems integrator well versed in many vendor cloud computer offerings, Uplinx Advanced Services can assist your business to strategically implement optimal cloud solutions and services to meet the growing needs of modern business.

Our team can facilitate the extension of existing applications and services into the cloud, as well as deploy new cloud infrastructure that can seamlessly integrate into your existing applications and workflows.

Some of the cloud solutions that Uplinx Advanced Services can assist with include;

• Single Sign On – Integration with Cloud and On-Premise access control.
• Instant Messaging – Unified Messaging integration with Office 365 infrastructure.
• Email Services – Cloud based email via Exchange Online.
• Conferencing – Robust and scalable solutions such as WebEx, Spark and integration with other cloud based conferencing systems.
• Contact Centre – Extend your contact centre presence by incorporating web chat and social media functionality.

Office 365

Regardless of the size of your organization, give your business access to world class productivity tools and services with Microsoft Office 365, implemented by Uplinx Advanced Services.

With knowledge and specialisations around vital productivity applications such as SharePoint, Exchange and the broader Office 365 suite, our team can work with your business to seamlessly migrate from existing on-premise deployments or implement hybrid or entirely cloud-based solutions.

With a Microsoft Office 365 subscription, your business can enjoy many time and cost savings, including;

• R.O.I – An overall cheaper licensing model compared to traditional on premise and boxed software offerings, which can be tailored to your businesses specific user needs
• Networking – Integration with existing Active Directory services, including Single Sign On functionality
• Security – A simplified update and maintenance service which will ensure systems are protected with the most up to date security fixes and new features – taking the hassle out of manual deployment
• Availability – As Office 365 lives in the cloud, its tools and services are easily accessible across virtually any device; Windows and Mac desktops and laptops, smartphones, tablets and supported mobile devices
• Storage – Applications such as OneDrive for Business and SharePoint provide a smart storage solution, enabling file retention, collaboration and document management on a grand scale